In the cleaning service world, there is a fine line between appraisals and complaints, and it all comes down to documentation. This blog delves into how vital quality control and documentation are for client satisfaction. A perfect job can quickly be ruined by a dirty pair of shoes, so documentation not only validates the cleanliness achieved by your staff but also solidifies client trust, offering a competitive edge in the industry. Why Quality Control and Documentation are Important for Your Cleaning Company Your employee cleans the last spot on the floor, leaving a shiny, and spotless floor. But just after the cleaning staff has left, one of the client’s employees steps in with their dirty boots. They had forgotten their keys. Now the floor is dirty, and who gets the blame? You and your cleaning team, unfortunately. This could all be prevented with some solid documentation. The practice of documenting is a safety net, both for you and your staff. Evidence for if anything is wrong, or for claims against accusations. It goes hand in hand with quality control. Engaging in quality control means actively ensuring that your cleaning company maintains the standards agreed upon by you and the client. […]